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Passport Courier Service

User Rating: 5 / 5

Passport Courier Services

Pony Sameday Express are regularly called upon by travellers who have forgotten their travel documents or passports at home.

Pony Sameday Express can utilise its fleet of experienced motorcycle couriers to collect and deliver to the airport as quick as possible. This service is a dedicated service, offering the highest levels of security and confidentiality for your passports and documents.

Airports our same day couriers will deliver to:

Aberdeen Dyce Airport (ABZ)
Alderney Blaye (ACI)
Benbecula Balvanich (BEB)
Belfast International (BFS)
Belfast City (BHD)
Birmingham International (BHX)
Blackpool International (BLK)
Bournemouth International (BOH)
Barra North Bay (BRR)
Bristol International (BRS)
Campbeltown McRihanish (CAL)
Coventry Baginton (CVT)
Cardiff Wales Airport (CWL)
Doncaster Finningley Airport (DSA)
Dundee City (DND)
Edinburgh Turnhouse (EDI)
East Midlands (EMA)
Eday (EOI)
Exeter International (EXT)
Fair Isle (FIE)
Guernsey (GCI)
Glasgow International (GLA)
Gloucester Cheltenham and Gloucester (GLO)
Humberside (HUY)
Islay Glenegedal (ILY)
Inverness Dalcross (INV)
Isle of Man Ronaldsway (IOM)
Isles of Scilly St Mary's (ISC)
Jersey (JER)
Kirkwall Orkney (KOI)
Leeds Bradford International (LBA)
London City (LCY)
Londonderry Eglington (LDY)
Land's End St Just (LEQ)
London Gatwick (LGW)
London Heathrow (LHR)
Liverpool John Lennon (LPL)
Sumburgh (LSI)
London Luton (LTN)
Lerwick (LWK)
Lydd Ferryfield (LYX)
Manchester Ringway International (MAN)
Teesside International (MME)
Manston Kent International (MSE)
Newcastle International (NCL)
Newquay St Mawgan's (NQY)
North Ronaldsay (NRL)
Norwich (NWI)
Glasgow Prestwick (PIK)
Plymouth (PLH)
Papa Westray (PPW)
Penzance (PZE)
Scatsta (SCS)
London Southend (SEN)
Southampton Eastleigh International (SOU)
Stronsay (SOY)
London Stansted (STN)
Swansea Fairwood (SWS)
Stornoway (SYY)
Tiree (TRE)
Isles of Scilly Tresco (TSO)
Unst (UNT)
Wick (WIC)
Westray (WRY)

• Birmingham Passport Courier Service
Aldridge, Birmingham, Black Country, Bromsgrove, Brownhills, Burntwood, Burton, Cannock, Coleshill, Coventry, Dudley, Halesowen, Handsworth, Kenilworth, Lichfield, Midlands, Northampton, Nuneaton, Oldbury, Redditch, Sandwell, Smethwick, Stafford, Tamworth, Telford, Tipton, Walsall, Warwick, Wednesbury, Wednesfield, West Bromwich, Willenhall, Wolverhampton.

• Bristol Passport Courier Service
Almondsburym, Backwell, Bedminster, Bishop, Bitton, Bradley stoke, Bristol, Chipping Sodbury, Clevedon, Clutton, Coalpit heath, Coombe Dingle, Countywide, Easton – in – Gordano, Emersons Green, Farrington Gurney, Filton, Flax Bourton, Hambrook, Horfield, Hotwells, Keynsham, Lawrence Weston, Longwell Green, Montpelier, Old Sodbury, Olveston, Paulton, Pill, Portbury, Redhill, Saltford, Shirehampton, St Pauls, Stanton Drew, Stapleton, Stoke Gifford, Temple meads, Tockington, Westbury Park, Whitchurch, Winscombe, Winterbourne down,Wraxall.

• Glasgow Passport Courier Service
Tradeston, Anwoth, Cowlairs, Finnieston, Kinning Park, Maryhill, Springburn, Pollok, Partick, Provanmill, Dalmarnock, Bishopbriggs, Linthouse, Govan and Tollcross.

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Europe

User Rating: 5 / 5

On Board Couriers to Europe

Europe

Onboard hand carry couriers to Europe - Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia (FYROM), Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom (UK), and Vatican City (Holy See)

Pony Express Sameday Onboard Couriers deliver to all destinations in Europe. Our hand carry couriers can be on route with your time critical cargo within 60 minutes of your booking, and on the next flight out. If you have an urgent requirement then give our OBC team a call.

Call us on 03 300 300 013

Let's get the ball rolling

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Frequently Asked Questions

User Rating: 5 / 5

Frequently Asked Questions (FAQ's)

What is an Onboard Courier or OBC?

Onboard Couriers are personnel employed by OBC companies to carry urgent time sensitive items onboard flights as hand carry cargo. This option is the quickest possible method for cargo to travel.

Are there any restrictions on what can be sent via OBC as hand carry?

As per CAA and FAA guidelines, items that can be sent as hand carry must be such that have no restrictions to be carried into flight cabins by passengers. Items and cargo such as documents, memory cards, USB sticks, computer parts, keys and items that can be safely stowed in overhead cabins are accepotable for travel in aircraft cabins. Liquids, flammable items, narcotics, sharps, knives, live ammunition, rifles, guns, pets, live animals, birds, large amounts of spices and other restricted items will not be accepted for travel by our Onboard Courier Team.

What is Door to Door Delivery?

As the name suggests, this service ensures collection from your premise by our diplomat who will then be making delivery to your customer or clients premises worldwide.

Can I send consignments anywhere in the world?

Our onboard couriers can be sent with consignments almost anywhere in the world, however some countries may have restrictions on such movements, such as war zones, territories of dispute, countries hit by natural disasters and countries without airports or sufficient infrastructure to travel.

If a requirement by our client arose to deliver in a place mentioned above, we would consult the relevant authorities and FCO in the country of delivery and try to work a solution for delivery. It may mean chartering an aircraft or helicopter to complete the task and contracting local personnel.

Does Pony Sameday Express OBC provide any tracking?

Our dedicated Onboard Courier Team will relay tracking information to you every step of the way, you can choose to be informed of the delivery progress as often as you like. The OBC Team will keep in touch with the Onboard Courier along the journey and track flights using state of the art flight tracking software. All information will be sent to the Client. You will also be issued with a tracking number which you can use to track your consignment and view status updates.

Are my freight/cargo/goods insured?

Pony Express does not automatically insure items carried using the onboard courier service, however we can certainly arrange goods in transit insurance for your items. You may also want to check with your current insurers, as the goods being transported may already be covered by your own business insurance or they may offer insurance for an additional premium.

What is the cost of the Onboard Courier Service?

The onboard Courier Delivery Service is tailor made to each clients requirements, therefore all pricing and quotations are generated accordingly. Its easy to get a quote just input collection and delivery details for an instant OBC quotation or give our team a call and we can provide quotations within seconds.

What security checks and procedures are made prior to collection and during delivery?

The collecting courier will make visible checks of the cargo, the customer needs to keep the package open for inspection. Customs officers or other officials may open and inspect your cargo at ports of embankment and dismemberment. Pony Express will always declare to security officials that they are on assignment when carrying customer cargo.

Will my package be unattended at any time?

Your package if traveling as hand carry baggage will always be with the Onboard Courier, however larger items that cannot be taken into the aircraft cabin will travel as checked baggage and will be unattended during flight. Most of the consignments travel as hand carry and are always accompanied by our Onboard Courier.

Can I send items that are too large to be carried as hand carry baggage?

Any item of any size can be sent with our Onboard Couriers. However if the size is greater than that allowed by the airlines as hand carry baggage, then the item will be stowed and carried inside the aircraft's hold. There may be additional costs for oversized items.

I do not want my item flying over US Aerospace, can you help?

Depending on where the collection is from, we can ensure your cargo only travels on flights that do not enter US Aerospace; for example if collection is from Reykjavik and delivery is required in Mexico we would travel to London from Reykjavik and then board a direct flight to Mexico from London avoiding US Aerospace. We would find flight path information prior to booking.

On Board & Hand Carry Team

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Payments Accepted

User Rating: 5 / 5

How to pay for your courier booking

PonEx Sameday Couriers accepts all major methods of payment

In a fast paced diverse world that does business globally, PonEx is committed to making life that little easier for it's clients by accepting all major forms of payment.

All major credit and debit cards

We accept Visa, Mastercard and American Express.

Bank Transfer

You can make your payment by BACS or CHAPS payment

Cheques

If your on account you can send your payment to our office in the means of a cheque made payable to 'Pony Sameday Limited'.

Purchase Order

For account customers who raise purchase orders can email all orders to This email address is being protected from spambots. You need JavaScript enabled to view it.

Cash

Cash payments can be made to the driver on collection.

PayPal

Payments by PayPal can also be made.

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Privacy Policy

User Rating: 5 / 5

Privacy Policy

This privacy policy sets out how “[business name]” uses and protects any information that you give Pony Sameday Limited when you use this website.

“[business name]” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

“[business name]” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [date].

What we collect

We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
Use information to complete bookings.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [address].

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Call: 0800 158 3434

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